faq

1. How do I place a return/replacement/ request on Ciao Couture?

 

If you want to return/replace a product on Ciao Couture, please follow these steps:

Call us on +91 8806087053/9820534913 (Monday to Saturday, 10:00 till 21:00) or drop us an email at couture.ciao@gmail.com

 

2. How do I place a cancellation request on Ciao Couture?

 

If you wish to cancel your order before dispatch, kindly give us call or drop us an email, your order cancellation request will be fulfilled in next 24 hours of time. (If not dispatched)

3. I paid cash on delivery, how would I get the refund?

 

If you chose to pay Cash on Delivery, then the refund will be credited to your bank account. For an NEFT transfer we would require the following details:

Bank Name

Account Holder Name

Bank Account Number

Branch Address

IFSC Code

4. How long will it take me to receive the refund for my return?

We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of of an NEFT transfer to your bank account.

5. If I receive a wrong product, can I get it replaced?

 

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 15 days of product delivered. You will also have the option to choose refund for the product.

6. Why was my order cancelled by Ciao Couture?

 

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

If product is out of stock or is discontinued

Inaccuracies or errors in pricing information.

 

7. Can I modify my delivery address?

House number, building number, street number & pin code can be modified. These changes are only possible, before order is at "Pending" stage.

8. Can I open and check the contents of my package before accepting delivery?

 

Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by contacting our customer care team.

9. What are the modes of payment for purchasing on Ciao Couture?

 

We are currently accepting the following modes of payment:

Paytm

Gpay

10. My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Please visit our Contact Us page available on website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

11. What are the benefits of creating an account on Ciao Couture?

Get exclusive offers & pre-launch information.

Apply discount coupons & cash back

Faster Checkout

View & Track past orders

Utilize Wish list to manage your desired purchases

Get updates & best style recommendations.